Hello
I'm a behavioural scientist and design executive with extensive experience creating products and services for some of Australia's biggest companies and government departments.
Equally comfortable analysing big data sets and running ideation sessions, I have executive and board experience and am happiest building and leading strong, healthy teams.
I have expertise in AI, digital strategy, design thinking, service design, CX and UX practices, behavioural science, behavioural economics and behavioural design, statistics and data analytics. I can flex between business strategy and practical, hands-on design.
Over the past 10 years, I have improved how customers and employees experience brands such as Telstra, Department of Justice, Department of Transport, the Geelong Cats, Bunnings, Coles, Nissan, MYOB, PEXA, NAB and ANZ.
Education
London School of Economics & Political Science (LSE)
MSc, Behavioural Science (Distinction)
Dissertation: A Three-Factor Model for Exploring Trust in a Healthcare Bot (Distinction)
Northwestern University
Market Research: Consumer Behavior and Analytics (Cert)
RMIT
Developing AI Strategy (Cert)
University of Minnesota
Software Development Processes and Methodologies (Cert)
IDEO U
Leading Creativity (Cert)
Insights for Innovation (Cert)
SOAS, University of London
MA, History of Art and Archaeology (Distinction)
Griffith University
Bachelor of International Business (Economics and Marketing)
Interests
Women in Tech volunteer
YCAN (Yarra Climate Action Now) volunteer
Open water swimming
Painting and drawing
Associations
Global Association of Applied Behavioural Scientists (GAABS)