Brief

Transform how 35,000 employees experience work through the application of HCD and data-driven decision-making.

Problem

Not unusually, NAB had an established customer experience function but did not take an employee-centric approach to designing internal products and services.

I set up and led employee experience design at NAB and built and coached a team of 20 designers.

Projects

I managed NAB’s Return to Work service design project to re-imagine workplaces and end-to end employee journeys in response to COVID-19.

I led design teams working on NAB’s onboarding journey, onboarding app, HR Tech Roadmap, employee-facing chatbot, employee engagement platform, and rewards and recognition program, to name just a few projects.

Using the latest behavioural science research, I helped redesign NAB’s Code of Conduct to be employee-centric and to drive behaviour change.